Do not clean the ink nozzle plate. For everyday text documents, plain paper with ColorLok technology works well. Insert the new cartridge into the appropriate slot. Load only clean, wrinkle-free paper into the product. Warranty removed from product:

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Clean the ADF rollers and the separator pad Dust or paper residue on the rollers or separator pad inside the ADF can cause paper feed issues. Please try again shortly. Javascript is disabled in this browser. Remove the stack of paper from the document feeder tray. Use the pull tab to remove the plastic tape.

The serial number primter does not match the previously selected product. While the color dots might not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.

Open the cartridge access door. Modify your browser’s settings to allow Javascript to execute. The Virtual Agent is currently unavailable. Please try again shortly. Remove selected files Download files.


Try using a different paper. If these steps resolved the issuethere is no need to continue troubleshooting.

HP Officejet J6400 All-in-One Printer series Troubleshooting

Estimated ink level indicators on the printer control panel. How does HP install software and gather data? When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. The list of all available drivers for your product is shown above. Using color, photo, or used paper can cause the printer alignment to fail.

Check the print settings Check the print settings to make sure that they are appropriate for your print job. Reconfigure the wireless network settings Open the folder where the software file saved usually Downloadsand then double-click the file.

In the software application you are trying to print from, click Fileand then click Print. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper. This selects Tools and then Clean Print Cartridge. We were unable to retrieve the list of drivers for your product.


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HP Officejet J All-in-One Printer series | HP® Customer Support

Allow the printer to rest. Ink smears If the diagnostic page shows smeared ink, you might need to clean the cartridges. The Virtual Agent is currently unavailable. Email list of j64000. Sometimes, print quality issues can be resolved during a period of inactivity.

If you do not see defects on the test pagethe print mechanism and ink cartridges work correctly. Press down on the cartridge to release it, and then pull it toward you out of the slot. Thus, the warranty has been removed from this product.

Drivers may be in development so please check back at a later date or visit the product homepage. Please try again shortly.